Providing support to clients is an inherent value we have here at iVolve. From a business perspective, setting up a new “alien” system at clients’ sites can be a daunting and scary process. iVolve understands this need for effective support to assist in making their clients’ transition as easy as possible, and then continue to assist in best utilising our products. It is achieved through supporting online documentation as well as over phone and email. This method of support not only provides customers with necessary information available at any time but also maintains a two-way communication to ensure feedback is received to continue to help iVolve adapt and provide more efficient and effective solutions. Feedback is valuable to iVolve, but it is also valuable to various sectors of our clients' company.

Who benefits from support?

• End users being Operators: Training modules and feedback for further ease of use to help build trust in our system.
• Auto electricians: Troubleshooting hardware and software to maintain data quality.
• Supervisors/ Managers: Documentation on how to use iVolve’s reporting systems to make the most out of our system.

What is the value of support?

Support is something that can be overlooked as it can only be truly valued when it is not there. Just like growing up, a child cannot fully appreciate how support they had from their parents until they are fully independent, but even then they are never alone. From this simple example, one can conclude that support is inherent in everything we do as a species as we are hardwired to work together and support one another to more easily overcome obstacles. As part of iVolve’s support staff, I can say that working together with clients is a strong way to boost satisfaction.